ABOUT THIS POLICY

Sett Studio collects only the personal information we need to book, look after and stay in touch with our clients, and we never sell it.

This policy explains how Sett Studio (ABN 51 132 919 045) handles your personal information. It covers our website and your bookings and appointments.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

WHAT WE COLLECT

When you book an appointment, we collect your name, email, mobile number, your birthday, the service and time you book, and any booking notes. Deposits and payments are handled by Square.

At your appointment, we keep a record of the services you receive, colours and designs, payments, and any notes you share with us. Loyalty points earned and rewards redeemed are recorded in Square.

When you visit our website, we collect the pages you view, your device and browser type, your approximate location, and how you found us.

Health information: We don't routinely collect health information. If you tell us about an allergy, skin or nail condition, or pregnancy, we keep it with your client record so we can treat you safely. We only use it for your appointments.

Photos and videos: We only post photos or videos of your hands or nails on Instagram or our website with your permission. You can withdraw that permission at any time and we will remove the content.

HOW WE USE YOUR INFORMATION

• To accept, confirm and remind you of bookings, and to accept deposits and payments

• To provide your services safely and remember your preferences

• To run our rewards program (Sett Society)

• To reply to your messages and enquiries

• To send news and offers, if you have agreed to receive them

• To understand how our website is used, so we can improve it

• To meet our legal, tax and accounting obligations

WHO WE SHARE IT WITH

We use two trusted providers to run our business, and we don't share or sell your information to anyone else for their own marketing.

Square handles our bookings, deposits, payments, client profiles, loyalty program, notifications and marketing emails. Your information may be stored in Australia and overseas, including the United States.

Squarespace hosts our website and runs email newsletters and website analytics. Your information may be stored overseas, including in the United States and Ireland.

Both handle card and personal information under their own privacy policies and security standards. We never see or store your full card number.

We may also share information if the law requires it, or with our accountant or adviser where needed to run the business.

MARKETING EMAILS

We only send you news, early access and offers if you join Sett Society or otherwise agree to hear from us. These emails are sent through Squarespace Email Campaigns or Square Marketing. We may also link your Sett Society details to your client profile in Square, so your loyalty rewards are kept in one place.

Every email has an unsubscribe link, or you can message us to opt out. You'll still receive messages about appointments you have booked.

COOKIES AND ANALYTICS

Our website uses cookies set by Squarespace to make the site work and to give us anonymous visitor statistics through Squarespace Analytics. We don't use advertising or tracking cookies.

You can block or delete cookies in your browser settings. The site will still work, though some features, like forms, may not.

STORAGE AND SECURITY

Your information is stored securely in Square and Squarespace, behind password-protected accounts that only Sett Studio can access.

• We keep client and booking records while you are a client with us.

• Payment and tax records are kept for 5 years, as Australian tax law requires.

• When we no longer need your information, we delete it or remove anything that identifies you.

YOUR RIGHTS

You can ask to see, correct or delete the personal information we hold about you at any time. We will reply within 30 days.

If you have a concern about how we handle your information, please contact us first so we can make it right. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

We may update this policy from time to time. The latest version will always be displayed on this page.