Terms of service

ABOUT THESE TERMS

These terms apply to every booking with Sett Studio and to your use of our website. By booking an appointment, buying a gift voucher or joining Sett Society, you agree to them.

In these terms, "we" and "us" means Sett Studio (ABN 51 132 919 045) and "you" means the client.

BOOKINGS AND DEPOSITS

A deposit is required to secure every booking. It is paid online through Square when you book.

  • Your deposit comes off the price of your service on the day.

  • Deposits are non-refundable, except as set out under our cancellations below.

  • Your booking is confirmed once the deposit is paid and you receive a confirmation by email or SMS.

  • The balance is paid at the end of your appointment.

  • Prices are listed on our website and booking page and may change. You pay the price shown when you booked.

CANCELLATIONS, RESCHEDULING AND NO-SHOWS

We ask for at least 24 hours' notice to cancel or reschedule, so we can offer your time to another client.

  • If you cancel or reschedule more than 24 hours before your appointment, your deposit is refunded.

  • If you cancel within 24 hours, your deposit is forfeited.

  • If you cancel on the day of your appointment, or don't arrive without letting us know, the full cost of your booked service is charged.

To cancel or reschedule, use the link in your confirmation or message us on Instagram. If we need to cancel, we will refund your deposit in full or move it to a new time of your choice.

LATE ARRIVALS

Every appointment is timed with care, out of respect for your time and for the clients booked after you. Please arrive on time. If you are running late, message us as soon as you can.

  • Arriving up to 15 minutes late, we will do what we can in the time left, which may mean a shortened or simplified service. The full price applies.

  • Arriving more than 15 minutes late is treated as a no-show, and the full cost of your booked service is charged.

REPAIRS

If a nail lifts, chips or breaks after your appointment, message us with a photo and we will look at what can be done.

  • Depending on the damage, we may be able to arrange a repair.

  • Repairs may incur a charge, depending on the circumstances.

  • To protect your nails, please don't pick, peel or try to remove BIAB yourself.

  • Be sure to follow the aftercare advice we give you at your appointment.

HEALTH, ALLERGIES AND SUITABILITY

Please tell us before your appointment about any allergies, skin or nail conditions, medications or pregnancy that could affect your treatment.

  • We may decline or adjust a service if your nails or skin show signs of infection, injury or a condition that makes treatment unsuitable. Where we decline for this reason, we will move your deposit to a new booking.

  • If you react to a product after your appointment, contact us and seek medical advice.

  • We follow strict hygiene practices. Tools undergo a thorough cleaning and disinfection process before being sterilised using a Class B autoclave, which uses pressurised steam to achieve medical-grade sterilisation. Sterilised implements are stored in sealed pouches until required, while single-use items are disposed of after each appointment.

GIFT VOUCHERS

Vouchers are valid for 3 years from purchase, as required by Australian consumer law.

They can't be exchanged for cash, but can be used toward any service. The holder still pays the $40 booking deposit unless the voucher covers it.

WEBSITE CONTENT

All photos, text and branding on this site belong to Sett Studio. Please don't copy or reuse them without permission.

YOUR RIGHTS

Nothing in these terms limits your rights under the Australian Consumer Law. If a service isn't provided with due care and skill, contact us and we will work with you to make it right.

LIABILITY

To the extent the law allows, we are not responsible for reactions or damage caused by information you didn't share with us, or by not following aftercare advice.

PRIVACY

How we handle your personal information is set out in our privacy policy.

CHANGES TO THESE TERMS

We may update these terms from time to time. The version on our website applies to bookings made after it is published.

GOVERNING LAW

These terms are governed by the laws of the Australian Capital Territory.